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في WadiTCG, your privacy and data security are extremely important to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

By using WadiTCG.com, you agree to the terms in this policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment confirmation details
  • Account login information

1.2 Automatically Collected Information

When you browse or use our website, we automatically collect:

  • IP address
  • Device type
  • Browser type
  • Location (general, non-precise)
  • Pages viewed
  • Time spent on the website
  • Click behavior
  • Cart activity
  • Cookies and tracking IDs

1.3 Payment Information

We do not store full credit/debit card numbers.
Payments are securely processed through trusted third-party payment gateways (Mada, Apple Pay, Visa, Mastercard).

2. How We Use Your Information

We use your information for purposes such as:

Order Processing

  • Fulfilling orders
  • Shipping your products
  • Sending order updates and tracking details

Customer Service

  • Responding to inquiries
  • Managing support requests
  • Verifying identity if needed

Website Improvement

  • Enhancing user experience
  • Fixing issues and improving performance
  • Personalizing browsing experience

Marketing (Only With Consent)

We may send promotional emails or WhatsApp messages only if you opt-in.
You may unsubscribe at any time.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share limited data with trusted partners strictly for service purposes:

  • Shipping companies (for delivery & tracking)
  • Payment processors (for payments)
  • IT service providers (hosting, security, analytics)

All third-party providers follow strict confidentiality and data-protection standards.

4. Cookies & Tracking Technologies

WadiTCG uses cookies to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Improve browsing experience
  • Analyze website performance
  • Personalize marketing (if you consent)

You can disable cookies through your browser settings, but some site features may not work correctly.

5. Data Security

We use advanced security measures to protect your information:

  • SSL encrypted connections
  • Secure hosting environment
  • Restricted database access
  • Encrypted payment gateways
  • Regular security monitoring

Despite high security, no online system is 100% risk-free.
We take every measure to keep your data safe.

6. Your Rights

As a user, you have the right to:

  • Request access to your personal data
  • Correct or update your information
  • Request deletion of your account
  • Opt out of marketing communications
  • Ask how your data is used or stored

You may contact us anytime to exercise these rights.

7. Data Retention

We retain your information for as long as necessary for:

  • Fulfilling orders
  • Legal obligations
  • Fraud prevention
  • Record keeping

You may request deletion of your account unless data is required for regulatory reasons.

8. Children’s Privacy

WadiTCG does not knowingly collect personal data from children under 13 years old.
If such data is found, we will delete it immediately.

9. GCC Users

For customers outside Saudi Arabia (GCC region):

  • Your data may be transferred and processed in KSA
  • You agree to this transfer by using our website

We comply with regional data protection standards.

10. Links to External Websites

WadiTCG may contain links to third-party websites.
We are not responsible for their privacy practices or content.
Please review their policies before using their services.

11. Policy Updates

We may update this Privacy Policy occasionally.
Changes will be posted on this page with the updated date.
Continued use of WadiTCG after changes means you accept the updated policy.

12. Contact Us

If you have questions or requests about this Privacy Policy, contact us:

📩 البريد الإلكتروني: contact@waditcg.com
📞 واتساب/الهاتف: +966 53 155 6518

We aim to respond within 24 ساعة في أيام العمل.